Welcome to the website operated by PINECREST MARKETPLACE LLC (hereinafter referred to as “we” or “the Company”). By accessing, browsing, or using this website, or by purchasing products through it, you acknowledge that you have read, understood, and agreed to be bound by the following terms and conditions.
If you do not agree to these terms, please discontinue use of this website.
- Use of the Website
This website is primarily intended to provide online shopping services for pet supplies and related products to consumers within the United States.
You agree to:
Provide truthful, accurate, and complete order and contact information;
Use this website solely for lawful purposes;
Refrain from interfering with, disrupting, or attempting unauthorized access to this website or its related systems in any way;
Refrain from using this website to engage in fraudulent, illegal, or rights-infringing activities.
We reserve the right to refuse service, limit orders, or terminate account access to the extent permitted by applicable law.
- Product Information
We strive to ensure the accuracy of product names, descriptions, images, prices, and other information displayed on the website.
However, due to factors such as screen display settings, product batches, packaging updates, or other variables, actual products may differ reasonably from the images or descriptions shown on the website.
Should we discover errors in product information, we reserve the right to correct such errors, update information, or cancel relevant orders, to the extent permitted by applicable law.
- Orders and Payment
Submitting an order does not guarantee its acceptance. Order acceptance and fulfillment are subject to our actual confirmation of the order.
Payment Terms
All product prices are displayed in US Dollars (USD);
You must provide valid payment information when submitting an order;
Orders generally enter the processing stage once payment has been authorized or confirmed;
We may suspend or cancel an order if payment fails, is declined, or presents irregularities;
If an order cannot be fulfilled due to errors in pricing, inventory, or product information, or for other reasonable causes, we may cancel the order and refund any payments made, as applicable;
Any applicable sales tax or other legally required taxes will be calculated during the checkout process in accordance with relevant regulations.
We do not store full credit card numbers or CVV/CVC security codes on our servers. Online payments are processed through designated third-party payment service providers.
- Pricing and Inventory
Product prices, inventory levels, and promotional information are subject to change at any time without prior notice. Price changes will not affect orders that have already been confirmed and accepted, unless otherwise required by law or if the order contains an obvious pricing error.
If an item is out of stock, we may contact you to offer alternatives or to cancel the relevant item and issue a refund.
- Intellectual Property
This website and its content, including but not limited to:
website text;
product descriptions;
images and graphics;
trademarks and brand logos;
page design;
website layout;
software, code, and other content;
are protected by applicable intellectual property laws.
Unless you have obtained prior written permission from us or the relevant rights holder, you may not copy, modify, distribute, sell, publicly display, reproduce, reverse engineer, or otherwise make unauthorized use of the protected content on this website.
Trademarks, brand names, and related intellectual property rights belonging to third parties remain the property of their respective owners.
- Third-Party Services
This website may utilize payment, logistics, technical, or other services provided by third parties.
Third-party services may be subject to their own terms of service and privacy policies. Regarding services independently operated by third parties, we do not assume liability for their service content, system availability, or processing methods beyond what is required by applicable law.
- Shipping
We currently offer shipping services only within the United States.
Orders typically require 1–3 business days for processing, and standard domestic shipping usually takes 3–7 business days. Actual delivery times may vary due to the carrier, weather conditions, holidays, peak shipping periods, and other factors beyond our control.
For specific shipping rules, please refer to the “SHIPPING INFORMATION” page on the website.
- Returns and Refunds
To return, refund, or exchange an item, please follow the return and refund policy published on the website.
Eligibility for returns, application timeframes, refund methods, and related conditions are governed by the “Return & Refund Policy” in effect at the time.
- Disclaimer
To the maximum extent permitted by applicable law, this website and its content are provided on an “as-is” and “as-available” basis.
We do not guarantee that:
the website will operate without interruption;
the website will be free from errors or technical malfunctions;
all information on the website will always be complete, accurate, or up-to-date;
all products will always be in stock. However, nothing in these Terms is intended to exclude or limit statutory consumer rights or guarantees that cannot be excluded or limited under applicable law.
- Limitation of Liability
To the maximum extent permitted by applicable law, PINECREST MARKETPLACE LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use this website, the purchase or use of goods, website interruptions, technical failures, or other related causes.
To the extent permitted by applicable law, our total liability for any single order or related claim shall not exceed the amount you actually paid for the goods associated with that claim.
This limitation of liability does not apply to liability that cannot be limited or excluded under applicable law, including liability that cannot be waived or restricted by law.
- Indemnification
To the extent permitted by applicable law, if you breach these Terms, use the website unlawfully, or infringe upon the rights of third parties, resulting in claims, losses, or reasonable expenses brought against us by a third party, you may be held liable for the resulting losses.
These Terms do not limit non-waivable rights enjoyed by consumers under the law.
- Governing Law
These Terms and the relationship between you and PINECREST MARKETPLACE LLC arising from the website or transactions involving goods shall be governed by the laws of the State of Colorado, USA, without regard to its conflict of law principles.
Where applicable federal law takes precedence, such federal law shall apply.
- Dispute Resolution
In the event of a dispute between you and us regarding the website, orders, or goods, we encourage the parties to first seek a resolution through amicable negotiation.
You may contact us to raise a dispute via:
Email: [email protected]
Phone: +1 774-734-2367
If the parties are unable to resolve the dispute through negotiation, either party may seek relief from a court of competent jurisdiction or another lawful dispute resolution body, to the extent permitted by applicable law.
These Terms do not limit the rights of consumers under applicable law to file complaints with government agencies, initiate lawsuits, or seek other statutory remedies.
- Modification of Terms
We may update or modify these Terms in response to business changes, adjustments to website functionality, or changes in applicable laws and regulations.
Updated Terms will be posted on this page, and the date of modification will be indicated by updating the “Effective Date.” Your continued use of this website after the modified terms take effect constitutes your acceptance of the updated terms.
- Severability
If any provision of these terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
- Contact Us
If you have any questions regarding these terms or your order, please contact us.