PINECREST MARKETPLACE LLC (hereinafter referred to as “we” or “the Company”) respects and values your privacy. This Privacy Policy explains how we collect, use, protect, and retain your personal information when you visit or use our website or purchase our products.
- Information Collection
To fulfill orders, deliver products, and provide customer service, we may collect the following information:
Name
Shipping address
Email address
Phone number
Order and transaction-related information
Other information you voluntarily provide to us
We use your personal information only to the extent necessary to provide website services, process orders, deliver products, offer customer support, and fulfill relevant legal obligations.
- Payment Security (PCI-DSS Compliance)
We prioritize the security of your payment information.
All online transactions are processed through secure third-party payment service providers or payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
We do not store full credit card numbers or CVV/CVC security codes on our own servers.
During the payment process, your payment information is handled by the respective third-party payment service provider in accordance with their security and privacy policies. We recommend that you also review the privacy policies of the relevant payment service providers to understand how they handle your payment information.
- Use of Personal Information
We may use the collected information to:
Process and fulfill your orders;
Arrange product delivery;
Contact you and provide customer service;
Handle returns, refunds, and other after-sales requests;
Improve our website, products, and services;
Prevent fraud, abuse, and unauthorized transactions;
Comply with applicable laws, regulations, and legal processes.
- Third-Party Sharing
We do not sell your personal information.
We may share relevant information with necessary service providers when required to provide website and order services, such as:
Third-party payment service providers;
Logistics, warehousing, and delivery service providers;
Website and technical service providers;
Service providers that offer necessary business support.
These third parties process your information only to the extent necessary to provide the relevant services and are required to take reasonable measures to protect your personal information in accordance with applicable laws.
- Data Retention
We retain your personal information for the period necessary to fulfill the purposes for which the information was collected. Regarding personal and transaction information associated with orders, we typically retain the relevant data for seven years after the order is completed. This retention is primarily for the purposes of legal compliance, tax and accounting obligations, dispute resolution, and other legitimate business needs.
Upon the expiration of the applicable retention period, we will delete, anonymize, or otherwise securely dispose of the relevant personal information in accordance with applicable laws.
- Data Security
We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, use, modification, disclosure, or loss.
While we strive to protect your information, neither internet transmission nor electronic storage can be guaranteed to be absolutely secure. Therefore, we cannot guarantee that personal information will be immune to unauthorized access or other security incidents in all circumstances.
- Your Data Rights
Depending on the privacy laws applicable in your state, you may have specific rights regarding your personal information, including:
Requesting access to the personal information we hold about you;
Requesting the deletion of your personal information;
Requesting the correction of inaccurate personal information;
Objecting to or restricting the processing of certain personal information, where permitted by applicable law.
If you wish to exercise these rights, please contact us at the following email address:
Privacy Request Email: [email protected]
We may need to verify your identity to ensure the request originates from you, and we will process your request within the timeframes prescribed by applicable law.
- Privacy Rights for California Residents (CCPA/CPRA)
If you are a California resident, you may—where applicable—have additional privacy rights under the California Consumer Privacy Act (CCPA) and its amendments (including the CPRA).
No Sale of Personal Information
We do not sell your personal information.
Consequently, we do not provide a “Do Not Sell or Share My Personal Information” opt-out mechanism, as we do not currently sell your personal information.
Other Rights for California Residents
To the extent provided by applicable law, California residents may have the right to:
Request to know what personal information we collect, use, or disclose;
Request access to their personal information;
Request the deletion of their personal information;
Request the correction of inaccurate personal information;
Exercise their privacy rights without facing discriminatory treatment. To submit a California privacy rights request, please email:
Email:
[email protected]
We recommend including your name, contact information, and the details of your request in the email. We may take reasonable steps to verify the requester’s identity before processing the request.
- Children’s Privacy
Our website is not directed at children. We do not knowingly collect personal information from children who are under the age required by applicable law.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us using the contact information provided above.
- Updates to the Privacy Policy
We may update this Privacy Policy in response to business changes, adjustments to website functionality, or changes in applicable laws and regulations.
Any updated policy will be posted on this page, and the “Effective Date” will be updated to reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically.
- Contact Us
If you have any questions regarding this Privacy Policy, our handling of personal information, or privacy rights requests, please contact us.