Thank you for choosing PINECREST MARKETPLACE LLC. We currently offer shipping only within the United States and do not support international shipping.
- Shipping Coverage
We currently ship only to addresses within the United States, including all U.S. states and applicable U.S. territories.
We do not support:
International shipping;
Addresses outside the United States;
International freight forwarding addresses.
Shipping restrictions may apply to certain remote areas, special locations, or undeliverable addresses.
- Shipping Carriers
Depending on the items ordered, the delivery address, and actual shipping conditions, we may use the following carriers:
USPS (United States Postal Service)
UPS
FedEx
We select the appropriate shipping method based on the specific order. The actual carrier used may vary depending on the order and delivery address.
- Order Processing Time
Orders typically require 1–3 business days for processing and preparation prior to shipment.
Once the order has shipped, you will receive a notification containing tracking information. Weekends and U.S. federal holidays are generally not counted as business days.
- Estimated Transit Time
The estimated transit time for standard shipping within the United States is typically:
3–7 business days
Therefore, the total time from order submission to final delivery is estimated to be approximately 4–10 business days under normal circumstances.
Please note that these timeframes are estimates only and do not constitute a guaranteed delivery date. Actual delivery times may be affected by weather, holidays, peak shipping periods, carrier operations, or other uncontrollable factors.
- Tracking
Once your order has shipped, we will provide a tracking number where applicable.
You can check the status of your package using the carrier’s official tracking service. Please note that tracking information may take some time to update after the package has been handed over to the carrier.
If the tracking status has not updated for an extended period, please contact our customer service team, and we will do our best to assist you in checking the status of your order.
- Delivery Address
Please ensure that the delivery address you provide when placing your order is accurate and complete.
As orders may enter the processing stage immediately after submission, we cannot guarantee that we will be able to modify a delivery address once it has been submitted.
Delivery delays, returns, or re-shipments resulting from incorrect or incomplete addresses provided by the customer may require additional processing time. 7. Delivery Delays
We make every effort to process and ship orders according to the estimated schedule; however, the actual delivery time is determined by the carrier.
Delivery delays may occur due to the following:
Severe weather;
Holidays and peak shipping periods;
Carrier operational delays;
Address issues;
Force majeure events;
Other circumstances beyond our reasonable control.
If your package encounters an issue or has not been delivered after an extended period, please contact us using the details below.
- Contact Us
For questions regarding delivery, tracking, or your order, please contact us:
Customer Service Phone: +1 774-734-2367
Customer Service Email: [email protected]
Company Address: 3511 LIPAN ST
DENVER CO 80211
We offer shipping services within the United States only.